337B Palatine Road, M22 4HH

Manchester; United Kingdom

INSIDE ALEXANDROS RESTAURANT

 

aphroditescakes@gmail.com

P: 07830335116

Wed-Sun

Collection 12am to 9pm

© 2020 Aphrodite's Cakes

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Placing an order

Orders can be placed on-line or in person at Alexandros Restaurant.

Full payment is required at the point of ordering.

Please check your copy of the order carefully and let us know immediately if any items are incorrect.

It is especially important to check you have selected the correct patisserie location and time/date for collection or delivery.

Aphrodite's Cakes cannot accept responsibility for errors made during the ordering process by the customer.

Orders require a minimum of 24 hours notice. Wedding cakes and special or large orders require a minimum of a week notice.

The earliest possible fulfilment time is always offered when placing an online order.

Changes to order

Orders placed for next day delivery cannot be amended, altered or cancelled once placed.

No amendments or additions can be made with 48 hours of order fulfilment.

We will always try to accommodate alterations requested with adequate time, but alterations to orders cannot be guaranteed.

Alternations or amendments may incur an additional charge. Please note any changes will not be guaranteed until an email confirmation has been received.

Collect from Store

 

If you have arranged to collect from our location, your cake will be available within the time-slot selected.

If you are unable to collect on the day specified, please contact the patisserie directly. They will hold the cake for you until the end of its shelf-life, when it will be discarded.

Once a cake has been accepted, it is the customer’s responsibility to safely transport to its destination.

Home Delivery

 

It is the customers responsibility to ensure a complete and correct delivery address is supplied. We ask for a phone number for contact in case of any issues with the order or delivery.

It is also the customer’s responsibility to make sure that there is someone to accept the delivery at the delivery address.

Patisserie Valerie cannot accept responsibility for late or missing deliveries due to insufficient or incorrect information, or because there is no-one to accept delivery.

Quality

 

Aphrodite's Cakes are hand-made, using fresh natural fruit. Therefore, there may be slight natural variations in appearance.

We reserve the right to replace unavailable components with those of equal or better quality.

Ribbon colour shown on product images is illustrative only – if a specific colour is required this must be requested at the time of ordering.

At the time of collection or delivery you will be asked to check the appearance of the cake. Please take the time to inspect the order, as Patisserie Valerie cannot take any responsibility for visible errors not identified and shown to staff at this point.

Cancellations

 

Please note this cancellation policy only applies to orders placed on or after 14th February 2019.

We can only guarantee a full refund of your order up to 14 days prior to the collection or delivery date.

Please note that if you cancel between 14 days to 72hrs prior to delivery or collection date you will receive a maximum of 50% of the order total.

In the event of cancellations within 72hrs of collection or delivery, Patisserie Valerie reserves the right to retain the total value of the order to cover costs.

Please note if you place an order for collection or delivery within 72hrs you are ordering it in a non-cancellation period. Therefore, Patisserie Valerie reserves the right to retain the total value of the order to cover costs.

Orders placed for next day delivery cannot be amended, altered or cancelled once placed.

Transporting and storing your cake

Store in car flat boot or footwell.

On hot days travel with the window open or the aircon on.

Drive slowly on speed bumps around corners.

Store cake in the fridge.

Consequential Costs

 

Aphrodite's Cakes will make every effort to create the cake you want and deliver it in perfect condition.

In the unlikely event that this does not occur, Aphrodite's Cake will take reasonable steps to rectify the situation and ensure you have a cake you are happy with.

However, Aphrodite's Cakes does not accept any responsibility for consequential costs or emotional distress due to errors with products or delivery. This does not affect your statutory rights.