/ SHIPPING POLICY
It is the customer's responsibility to ensure a complete and correct delivery address is supplied. We ask for a phone number for contact in case of any issues with the order or delivery.
It is also the customer’s responsibility to make sure that there is someone to accept the delivery at the delivery address within our delivery time frame.
Aphrodite's Cakes cannot accept responsibility for late or missing deliveries due to insufficient or incorrect information, or because there is no-one to accept delivery.
*If no one can be found at the address provided we will contact the recipient on the phone number provided and inform them of where we are able to leave the order. It can be in the front porch or a neighbour- we cannot be held responsible for the order left in those circumstances.
If none of those is possible we will take the cake back to our location and someone will have to come and collect it; as we do not do a second delivery attempt. The order will be kept there until the end of its shelf life; then discarded with no refund claim available.
Please check your delivery as soon as you receive it and let us know if there are any problems. We cannot be held responsible once the order has been delivered.
/ COLLECTION SERVICE
If you have arranged to collect from our location, your cake will be available within the time-slot selected.
If you are unable to collect on the day specified, please contact us directly. We will hold the order for you until the end of its shelf-life then it will be discarded with no refund claim available.
Once the order has been collected, it is the customer’s responsibility to safely transport it to its destination and store it accordingly. We cannot be held responsible once the cake has left our premisses.
Store cakes in the car flat boot or footwell.
On hot days travel with the window open or the aircon on.
Drive slowly on speed bumps around corners.
Our cakes need to be stored in the fridge especially on a hot weather day; if that is not possible keep it in a cold room or cupboard in its box.
/ CUSTOMER CARE
Please check your copy of the order carefully and let us know immediately if any items are incorrect.
It is especially important to check you have selected the correct location and date for collection or delivery.
Aphrodite's Cakes cannot accept responsibility for errors made during the ordering process by the customer.
The products ordered are fresh on the day of delivery/collection and will remain at their best for a further 24H if stored in the fridge.
Products placed in a fridge or a freezer to keep longer than we recommend are so kept at your own risk and we are not liable for any deterioration of the products in these circumstances. We use lots of fresh fruit to decorate our cakes and try and use only fruits in season. The life of fresh berries can be shorter than the life of the actual cake, we avoid using berries in warmer months to preserve the life of the cake.
Orders require a minimum of 48 hours notice. Wedding cakes and special or large orders require a minimum of a week notice.
The earliest possible fulfilment time is always offered when placing an online order.
*Please note some photographs on the website are not ours but subject to copyright and owned by Google. If no copyright terms have been displayed and the photo has been used on our website please contact us and we will take it down.
*Some cake designs have been reproduced as per customer requests and pictures provided; we do not know the original cake decorator provider.
Aphrodite's Cakes will make every effort to create the cake you want and deliver it in perfect condition.
In the unlikely event that this does not occur, Aphrodite's Cake will take reasonable steps to rectify the situation and ensure you have a cake you are happy with.
However, Aphrodite's Cakes does not accept any responsibility for consequential costs or emotional distress due to errors with products or delivery. This does not affect your statutory rights.
We do hope that you will be pleased with your purchase. However, if you are dissatisfied please notify our kitchen immediately at: and we will try to resolve the issue.
In the case of damaged or imperfect goods, you must retain the products and all packaging for inspection by us, we will arrange collection on the day/ or ask for photos and written email describing the issue. We cannot issue refunds on orders that we have not been given the chance to see and inspect.
Under no circumstances will we be liable to you in respect of any complaint concerning any aspect of any product which is not raised by you within 24 hours of collection/delivery.
Orders placed in the last 48H cannot be amended, altered or cancelled once placed.
No amendments or additions can be made with 48 hours of order fulfilment.
We will always try to accommodate alterations requested with adequate time, but alterations to orders cannot be guaranteed.
Alternations or amendments may incur an additional charge. Please note any changes will not be guaranteed until an email confirmation has been received.
For cakes that have been booked in advance; we can only guarantee a full refund of your order up to 14 days prior to the collection or delivery date.
Please note that if you cancel between 14 days to 72hrs prior to delivery or collection date you will receive a maximum of 50% of the order total.
In the event of cancellations within 72hrs of collection or delivery, Aphrodite's Cakes reserves the right to retain the total value of the order to cover costs.
Please note if you place an order for collection or delivery within 72hrs you are ordering it in a non-cancellation period. Therefore, orders placed for next day delivery cannot be amended, altered or cancelled once placed.
/ PAYMENT METHODS
- Credit / Debit Cards